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Returns, Cancellations & Refunds

This policy applies to purchases made through the Chakka website. Cancellations, returns and refunds are subject to applicable Israeli law.

Order Changes

Order changes are not guaranteed after checkout. A change is valid only after written confirmation from Chakka.

Cancellations and Returns

An online order may be cancelled within the period provided by Israeli law, generally from the date of purchase until 14 days after the product or the legally required transaction details are received, whichever is later.

To request a cancellation, email chakkabrand@gmail.com with your full name, order number and the items being cancelled.

For cancellations unrelated to a defect, incorrect item, non-conformity or late delivery:

The customer is responsible for returning the product and paying the return shipping costs.
Chakka may deduct cancellation fees of 5% of the transaction price or NIS 100, whichever is lower.
The customer is responsible for the product until it is delivered to Chakka.
Chakka may claim compensation where the product’s value has decreased due to significant deterioration, including washing, staining, alteration, damage, odor or use beyond inspection.

Returns sent cash on delivery or to a collection point without prior written approval may be rejected.

Defective or Incorrect Items

Claims regarding a defective, damaged, incorrect or non-conforming item must be sent to chakkabrand@gmail.com with the order number, a description of the issue and clear photographs.

The product must not be used, washed or altered after the issue is discovered. Chakka may inspect the product before determining the claim.

Where cancellation results from a defect, incorrect item, non-conformity, late delivery or another breach by Chakka, no cancellation fee will be charged and Chakka will bear the return costs as required by law.

Refunds

Where a transaction is validly cancelled, the applicable refund will be issued to the original payment method within the period required by law.

Exchanges

Exchanges are offered at Chakka’s discretion and are subject to stock availability.

An exchange request must be made within 14 days of delivery. The product must be unworn, unwashed, unaltered, undamaged and free from stains or odors.

The customer is responsible for all exchange shipping costs unless the item received was defective or incorrect.