Questions and Answers
Everything people usually ask us. If your question isn't here, email chakkabrand@gmail.com and we'll answer.
Shipping and delivery
Where does Chakka ship?
We ship throughout Israel. We also offer a personal delivery service to select international destinations in Europe, North America and Australia, coordinated directly with you.
How much does shipping cost in Israel?
- Pickup point: ₪23
- Straight to your door: ₪38
- Free shipping on orders over ₪400
- Self pickup from Tel Aviv: free, coordinated with us after purchase
How long will my order take?
Orders are processed within 1 to 3 business days. Processing runs Sunday through Thursday, excluding Israeli public holidays. Domestic delivery is then estimated at 3 to 5 business days. All timeframes are estimates and can vary with your location in Israel and operational conditions.
Can I track my order?
Yes. Once your order ships you'll receive a confirmation email with tracking information. Personal delivery orders are coordinated directly by email.
My order hasn't arrived. What should I do?
Email chakkabrand@gmail.com within 30 days of the estimated delivery date. Claims submitted after that period may not be eligible for review.
What is personal delivery?
A premium white-glove service where your order is delivered personally by our founder. Pricing varies by destination and reflects the full cost of travel. Full payment is required upfront before travel or scheduling is confirmed, timelines are agreed individually, and we may accept or decline requests at our discretion. Any import taxes or customs duties are the customer's responsibility.
Products and sizing
What are Chakka tees made of?
220 GSM jersey, 50% recycled cotton and 50% cotton. The jersey our supplier uses is certified to the Global Recycled Standard and to OEKO-TEX STANDARD 100, and is PETA Approved Vegan. Every tee has an oversized cut with dropped shoulders, a ribbed rounded neck with tubular construction, and reinforcing tape at the neck and shoulders.
Where are Chakka tees made?
The jersey is imported. All printing is done here in Israel.
How are the tees printed?
DTF, or direct to film. The design is printed onto a film, then heat pressed onto the tee. It gives a durable print with sharp edges, which is what the Beyond The Court back graphic needs. It also means the print sits on the fabric rather than soaking into it, so it responds well to being washed cool and inside out.
How should I wash my Chakka tee?
The care instructions from the fabric manufacturer are:
- Machine wash at 40°C or cooler
- Do not bleach
- Do not tumble dry
- Iron on low heat only, the single dot setting
- Do not dry clean
Two things we'd add for the print itself: turn the tee inside out before washing, and never put an iron directly onto the graphic. Press around it, or put a cloth between the iron and the print.
What sizes do you offer?
All Chakka tees come in S, M, L, XL and 2XL in a unisex oversized fit. The cut is deliberately boxy with dropped shoulders. For reference, our founder is 1.85m and wears an XL. If you'd like exact measurements for a specific size before ordering, email us and we'll send them.
What's the difference between the Classic and the Circle?
The Classic has a small net logo on the left chest and a large "Beyond The Court" graphic across the back. The Circle carries a single circular net badge on the front. Both come in black and white.
Returns, exchanges and refunds
Can I cancel or return an order?
Yes. Under Israeli law an online order can generally be cancelled from the date of purchase until 14 days after you receive the product or the legally required transaction details, whichever is later. To request a cancellation, email chakkabrand@gmail.com with your full name, order number and the items being cancelled.
For cancellations unrelated to a defect, incorrect item, non-conformity or late delivery, you are responsible for returning the product and paying return shipping, and Chakka may deduct a cancellation fee of 5% of the transaction price or ₪100, whichever is lower.
What if my item arrives damaged or incorrect?
Email chakkabrand@gmail.com with your order number, a description of the issue and clear photographs. Please don't wear, wash or alter the item after you notice the problem. Where the issue is ours, no cancellation fee applies and we cover the return costs as required by law.
Do you offer exchanges?
Exchanges are offered at Chakka's discretion and subject to stock availability. Requests must be made within 14 days of delivery, and the item must be unworn, unwashed, unaltered, undamaged and free from stains or odours. You cover exchange shipping unless the item you received was defective or incorrect.
When will I receive my refund?
Where a transaction is validly cancelled, the refund is issued to the original payment method within the period required by law.
Can I change my order after checkout?
Order changes are not guaranteed after checkout. A change is only valid once you have written confirmation from Chakka.
Still need help?
Email chakkabrand@gmail.com or send us a DM on Instagram at @wearechakka.