Shipping policy
Where We Ship We ship within Israel and offer personal delivery to select international destinations including Europe, North America, and Australia.
Processing Time Orders are processed within 1–3 business days. Processing takes place Sunday through Thursday, excluding Israeli public holidays.
Shipping Options & Delivery Times
Domestic (Israel)
- Standard (Pickup Point) — ₪23 | 3–5 business days (estimate only)
- Straight to Your Door — ₪38 | 3–5 business days (estimate only)
- Free Shipping — ₪0 on orders over ₪400 | 3–5 business days (estimate only)
- Self Pickup from Tel Aviv — ₪0 | Contact us after purchase to coordinate pickup
All domestic delivery timeframes are estimates only and may vary depending on your location within Israel and operational conditions.
Pickup point details will be provided to you by our delivery partner.
Personal Delivery — Israel & International We offer a premium personal delivery service for customers in Israel and select international destinations (Europe, North America, and Australia). Deliveries under this service are made personally by our founder, and each delivery is coordinated directly with the customer.
Personal delivery pricing varies by destination and reflects the full cost of travel, including flights and accommodation required to reach you. This is a bespoke, white-glove service, you're not just receiving your order, you're receiving it from the person who built this brand.
Full payment for the personal delivery service is required upfront before any travel or scheduling is confirmed. We reserve the right to accept or decline personal delivery requests at our sole discretion.
Delivery timelines for personal orders are agreed upon individually and are not guaranteed. Any changes to scheduling will be communicated directly via email.
Customers are solely responsible for any import taxes, customs duties, or fees imposed by their country upon receipt of the order. Chakka has no control over these charges and cannot predict or cover them.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information. Personal delivery orders are coordinated directly via email.
Lost or Undelivered Orders For lost or undelivered orders, please contact us at chakkabrand@gmail.com within 30 days of the estimated delivery date. Claims submitted after this period may not be eligible for review.
Delays We are not responsible for delays caused by the carrier or circumstances outside our control. If your order hasn't arrived within the estimated timeframe, please contact us at chakkabrand@gmail.com.
Contact For shipping inquiries, reach us at chakkabrand@gmail.com.